FAQs

Frequently Asked Questions

Ordering Questions

How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. We accept all major payment methods including credit cards, debit cards, and PayPal.

Can I modify or cancel my order?
Contact us immediately at support@ apexsupplyco@myyahoo.com if you need to modify or cancel your order. Once shipped, we cannot make changes.

What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and Shop Pay.

Do you offer discounts?
Yes! New customers get 10% off their first order with us get discount code by signing up with your email. Sign up for our email list for exclusive deals.

Shipping & Delivery Questions

How long does shipping take?
Standard shipping typically takes 5-7 business days.and Express (1-2 days) options are available at checkout.

Do you ship internationally?
Yes we ship internationally. International shipping prices is shown at checkout you can also look at it on our shipping policy page

How can I track my order?
You'll receive a tracking number via email or SMS (whichever you provided at checkout) once your order ships.

What if my package is lost or damaged?
Add shipping protection at checkout to protect against loss, damage, or theft. Contact us immediately if you experience any issues.

Do you offer free shipping?
Yes! We offer free standard shipping on orders over $50.

Get Support

How do I contact customer service?
Email us at support @ apexsupplyco@myyahoo.com or visit our Contact Us page. We respond within 24 hours during business days (Monday-Friday, 9 AM - 6 PM EST).

What is your return policy?
We offer 30-day returns on most items. See our Returns Policy page for full details.

How do I start a return?
Contact our support team and we'll provide a return label and instructions.

I have a question not listed here
Please reach out to us at info @ apexsupplyco@myyahoo.com and we'll be happy to help!